This privacy statement was last updated on May 31, 2021 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.artistoncue.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Date of birth
- Sex
- Photos
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP address
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- IP address
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP address
- Physical characteristics or description
- Education information
- Professional or employment-related information
- Employment history
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.6 To be able to comply with legal obligations
1.6 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.7 Compiling and analyzing statistics for website improvement.
1.7 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- IP address
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Geolocation data
- Photos
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.8 To be able to offer personalized products and services
1.8 To be able to offer personalized products and services
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP address
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
2. Sharing with other parties
We only share this data with processors and with other third parties for which consent must be obtained.
Name: Kinsta
Country: United States
Purpose: Hosting, Data Storage
Name: SendGrid
Country: Ireland
Purpose: SendGrid is an SMTP provider that we use to send important emails related to your Service plan
Data: Email message activity/metadata; customer’s aggregated sending stats and suppression lists; Spam reports
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
5. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
6. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
7. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
8. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
9. Contact details
Artist on cue(Pty)Ltd
Office 5B, Moffet on Main Lifestyle Centre, Port Elizabeth
South Africa
Website: https://www.artistoncue.com
Email: moc.eucnotsitra@lagel
Phone number: 0413672116
We have appointed a representative within the EU. If you have any questions or requests with respect to this privacy statement or for our representative, you may contact GDPR-Rep.eu, via ue.per-rpdg@ofni, or by telephone on +43 1 9974124.
Annex
iThemes Security
What personal data we collect and why we collect it
Security Logs
Suggested text: The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.Who we share your data with
When running Security Check, ithemes.com will be contacted as part of a process to determine if the site supports TLS/SSL requests. No personal data is sent to ithemes.com as part of this process. Requests to ithemes.com include the site's URL. For ithemes.com privacy policy details, please see the iThemes Privacy Policy.
Suggested text: This site is scanned for potential malware and vulnerabilities by the iThemes Site Scanner. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.In order to ensure file integrity, iThemes Security pulls data from wordpress.org, ithemes.com, and amazonaws.com. No personal data is sent to these sites. Requests to wordpress.org include the WordPress version, the site's locale, a list of installed plugins, and a list of each plugin's version. Requests to ithemes.com and amazonaws.com include the installed iThemes products and their versions. For wordpress.org privacy policy details, please see the WordPress Privacy Policy. For ithemes.com privacy policy details, please see the iThemes Privacy Policy. Requests to amazonaws.com are to content added and managed by iThemes which is covered by the Amazon Web Services Data Privacy policy.
How long we retain your data
Suggested text: Security logs are retained for 60 days.Where we send your data
Suggested text: This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.PayPal Checkout
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.WooCommerce Subscriptions
By using WooCommerce Subscriptions, you may be storing personal data and depending on which third-party payment processors you’re using to take subscription payments, you may be sharing personal data with external sources.What we collect and store
For the purposes of processing recurring subscription payments, we store the customer's name, billing address, shipping address, email address, phone number and credit card/payment details.What we share with others
What personal information your store shares with external sources depends on which third-party payment processor plugins you are using to collect subscription payments. We recommend that you consult with their privacy policies to inform this section of your privacy policy. If you are using PayPal Standard or PayPal Reference transactions please see the PayPal Privacy Policy for more details.WooCommerce
This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.
We collect information about you during the checkout process on our store.What we collect and store
While you visit our site, we’ll track:- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example --Payments
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.AutomateWoo
How we use your data
AutomateWoo uses personal data in many of its features and stores personal data in your WordPress database. We do not store any personal data from your website on our servers. You may need to adjust the suggested text below based on your settings and which workflows are in use.
Suggested text: If you opt-in to receive marketing updates we may use your personal information to provide you with product updates or marketing communications that we believe may be of interest to you. Personal data may also be used by our internal system to automate processes of our store.What we collect and store
Cookies
AutomateWoo uses three cookies to enable the session and cart tracking features of the plugin. If you have these features enabled you should include these cookies in your policy. You should also mention whether the user must give consent before these cookies are set.
Suggested text: We use cookies to remember who you are when browsing our site and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website. wp_automatewoo_visitor - Used to store a secure key that is unique to you - Expires after 2 years wp_automatewoo_session_started - Used to flag when you begin interacting with our website - Expires when you end the browser session automatewoo_do_cart_update - Used to store flag when your stored cart needs to be updated - Expires when you end the browser sessionCarts
If you are using AutomateWoo's cart tracking feature user carts will be stored for 60 days, depending on your settings.
Suggested text: We store a copy of your cart in our database for 60 days for the purpose of reminding you when your cart is abandoned.Communication preferences
AutomateWoo keeps a record of when a user or guest chooses to opt-in or opt-out.
Suggested text: We store your communication preferences such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.Communication logs
AutomateWoo keeps a record of all workflow logs which includes open, click and conversion tracking.
Suggested text: We keep a log of some of the communication that we have with you which may include marketing and transactional emails and/or SMS messages. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.Pre-submit data capture
AutomateWoo has the option to capture customer data before forms are submitted which usually means that consent has not been given. Using this feature may not be legal in some regions depending on your legal basis for capturing that data. If you choose to use this feature we recommend including some reasoning behind it.
What we share with others
AutomateWoo integrates with third party services which means personal data may be shared depending on what integrations you have enabled and which workflows you are using.
Suggested text: We use Twilio as our SMS delivery service. Your data may be transferred to Twilio for processing in accordance with their Privacy Policy. Suggested text: We use MailChimp for email marketing. Your data may be transferred to MailChimp for processing in accordance with their Privacy Policy. Suggested text: We use Active Campaign for email marketing. Your data may be transferred to Active Campaign for processing in accordance with their Privacy Policy. Suggested text: We use Campaign Monitor for email marketing. Your data may be transferred to Campaign Monitor for processing in accordance with their Privacy Policy. Suggested text: We use Bitly for link shortening. Your data may be transferred to Bitly for processing in accordance with their Privacy Policy. Suggested text: We use AgileCRM as our CRM. Your data may be transferred to AgileCRM for processing in accordance with their Privacy Policy.
